Refund policy

We hope you love every treasure you find at Serenity’s Stash. If something is not quite right, we’re here to help.

Returns

Eligible, non-personalized items may be returned within 7 days of delivery.

Items must be unused, unopened when applicable, in their original packaging, and in the same condition in which they were received.

To request a return, please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Store Credit

Serenity’s Stash does not issue refunds to the original form of payment for approved returns.

Once your return is received and inspected, you will receive store credit for the purchase price of the approved returned item. Store credit does not expire and may be used toward a future purchase.

Original shipping charges are non-refundable.

Final Sale Items

The following items cannot be returned or exchanged:

Mystery Stash boxes
Seasonal or limited-edition items
Personalized or custom-made products
Clearance or final-sale items
Digital products, if offered

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos of the item and packaging. We will review the issue and work to make it right.